Real outcomes for real organisations.
The most rewarding part of our work is seeing tangible change when people feel heard, supported, and empowered to resolve their challenges.
Client confidentiality is central to our work. The case studies below represent typical outcomes. References available upon request with client permission.
Representative Outcomes
Reducing Formal Complaints Through Early Intervention
A national mining company faced rising formal complaints and lengthy investigation processes draining HR resources.
Implemented an External Ombuds program providing confidential support for employees to raise concerns informally.
- Formal complaints reduced within first year
- Faster resolution of interpersonal issues
- Improved employee trust
- HR able to focus on strategic priorities
Building Inclusive Leadership Capability
A growing consulting firm needed to equip its leadership team with skills to manage diverse teams.
Delivered a six-month leadership development program combining workshops, coaching, and facilitation.
- Measurable improvement in psychological safety
- Leaders report greater confidence
- Increased retention among diverse talent
- Stronger team collaboration
Transforming Culture After Merger
Two agencies merged, creating cultural tension, competing norms, and communication breakdowns.
Conducted cultural audit, facilitated cross-team dialogue, and provided ongoing Ombuds support.
- Unified organisational values developed
- Reduced "us vs them" dynamics
- Clearer communication channels
- Leadership aligned on expectations
Professional Standards
Certified Organisational Ombuds
IOA
Certified Professional Coach
ICF
Accredited Mediator
AMDRAS
MBA in Human Resources
ECU
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